Expectation management
I am all for patient centered care and trying to accommodate everybody's needs but the situation is getting out of hand, it's common knowledge NHS doesn't have the funds and the facilities and that's nobody's fault, still I feel like everybody woke up and chose entitlement.
Literally on a daily basis I have people DEMANDING to be placed in a sideroom and literally on a daily basis I have to explain those are for clinical reasons only and not personal preference.
Nowadays my Trust has put a leaflet for "call for concern" on every patient's bedside table, that is for poorly people or if someone needs a second opinion urgently... once again it got misused. One of the Outreach nurse told us they audited the calls and a good 95% of them are complaints based on entitlement rather than actual clinical concerns, which is a waste of their precious time.
A few days back we had a patient who called PALS 3 times because they demanded to have a sideroom and the ward to let their 3 small children to stay overnight. I said absolutely not: visitors in general are not allowed to stay overnight unless they are carers, this person is in no condition to care for 3 toddlers and, I am sorry to say, this is not a nursery and I am not taking that responsibility on my back. This person and their family threatened to report us all to NMC because we are forcing them to neglect their children, our ward manager and matron stressed a thousand times it's against hospital rules for safety reasons and they have to arrange their own childcare.
I am extremely glad our management was on a side but still, wtf is going on with people? Why is everybody becoming so entitled? In other fields you are allowed to give Karens what they deserve but of course we can't, if anything we end up being everybody's punching bag and are left to deal with the drama. I am sorry to say but I barely get paid enough to do my job, let alone to reinforce everybody's unreasonable requests