To the new owners of Hotel Laguna,
​
Please save us.
Many of us have dedicated years to hospitality because we genuinely care about service, standards, and creating memorable guest experiences. Unfortunately, under the current General Manager, those values have deteriorated significantly.
There appears to be little regard for true fine dining or Forbes-level service standards. Management positions and hires are being filled primarily with former friends and coworkers from casual dining establishments such as Buffalo Wild Wings, many of whom lack the experience necessary for the level of hospitality this property should represent. Basic cocktail standards are inconsistent, with bartenders unable to properly execute even simple drinks like an Aperol Spritz or Espresso Martini.
There is little structure, accountability, or quality control in both the kitchen and bar. Instead of leadership and support, blame is frequently shifted onto servers for management failures. Since arriving, the General Manager has created a culture where employees feel forced to fend for themselves rather than operate as a supported team.
Constructive criticism or concerns are often met with threats of reduced hours, creating a workplace environment driven by fear rather than professionalism. Meanwhile, management frequently remains in the office with minimal floor presence unless specifically called upon. At the same time, friends of management are regularly brought in for complimentary dinners.
This property has incredible potential, and many hardworking employees still care deeply about its reputation and future. We simply hope ownership takes a closer look at what is truly happening within the culture and operations of the restaurant and hotel before more talented staff and loyal guests are lost.
Sincerely,
A concerned employee