u/Ok-Exchange3141

I work at a jewelry repair store and we do in house engravings. The past jobs i received were 14k gold ID bracelets. When i process the jobs through xcs it doesnt seem to engrave or score. Blue and red dot is aligned but it seems that the high shine polish is reflecting off the material of the high shine finish. Anyone have a solution to my problem? I have no problems for watch back cases but it seems to happen most with high shine polish finishes on the items. Thank you