User was in a rollover accident on the freeway; laptop flew
Luckily this person was okay, but their car and laptop were totaled. I got a Teams message one evening with a picture of them in a hospital bed holding the laptop asking me how to backup their files. I had to reassure them multiple times that their files were safe and they would not be in trouble for the damage and that they needed to worry about their health and not the laptop.
I guess it was under a bag in their back seat and flew out the windshield and down the freeway about 30 feet. It was in a laptop bag too (absolutely thrashed). A firefighter on the scene found it and returned it to them.
I'd seen some pretty gnarly damage in my high school helpdesk, but this was by far the worst.
u/Objective-Impress925 — 11 days ago