Klarna refusing to change my name
I've recently got my name changed via deed poll and have a new provisional license with my new name on it, and I am incredibly happy with this.
Banks were generally very good with this and updated everything reasonably quickly, but today I’ve tried to go through klarna support and they are refusing to change my name because they apparently do not accept my provisional license, and don’t find my deed poll to be valid either. They want a FULL drivers license or a passport with my updated name as well as a deed poll, and I am now looking at my options.
Can I send them to the ICO / Financial Ombudsman for this? Has anyone else had trouble dealing with them? I am just so fed up with all the hoops I have to jump around for what should be an easy change.