Why I walked from a deal
So I was looking at vehicles and knew what I wanted. I went to Carmax and test drove the one that I had in mind. I was willing to pay a little bit higher price to avoid the brain damage of buying from a traditional dealer.
I used to work at Carmax years ago during the Austin Ligon years, it was a different company then it seems. The standards were relatively high and were taken seriously at the store I worked at.
Anyway it turns out that the vehicle only had one key. Carmax will not provide 2 keys anymore and I was told what dealer I could go to to get the key at my cost. So basically Carmax was making their problem my problem.
So while I was ready to buy the vehicle initially, I stepped back to determine the cost of an additional key. I would have had to shell out 500 dollars for a new fob and programming.
Nope, im not paying the Carmax premium for a vehicle with one key.
So I ended up buying one model year newer with 10k less miles from a dealer about a month later. The vehicle had 3 key fobs. It also was cleaner than the carmax vehicle.
It amazes me how the company went from something special to what it is today!