customers don't hate AI. they hate bad AI pretending to be good support
half of customers say losing access to a real human is their number one concern with AI in customer service. and honestly fair enough..when most AI support tools are scoring below average on usefulness, convenience and time saved.
for most companies, this looks like they deployed the tech before it was ready and now customers are paying for it. how are your teams actually balancing this in 2026?
u/No_Raisin1280 — 6 days ago