u/No_Efficiency1480

I'm in IT support on the phone. My job search is now a full-on sprint. I don't understand it at all. Our team's productivity has been fantastic. Customer satisfaction metrics are at an all-time high, and we're meeting all our service level agreements with ease. Yet, somehow, the quiet place where I can focus and get my work done has suddenly become the main obstacle we need to fix.
They're not even considering cubicle walls. No, it's going to be one huge room, filled with every tech support person answering calls simultaneously. Imagine the amount of background noise.
This whole mess is supposed to start in about three weeks, so I'm desperately hoping to find something new and escape before it begins. My goal is a fully remote job with a company that truly values its employees' autonomy.