Premium version is gone after 2.5 years
I bought premium in September 2023, and have been using the app without issue, until recently. A weekish ago I went in and found I had suddenly lost all my premium features. I went to the restore setting and it said there was no premium to restore, despite paying it ages ago.
I have emailed support and did the data clearing and switching the google play store account to the one I paid for, and it fixed the issue...for like a day, then I suddenly lost premium access again. I even sent support proof of payment.
They've told me to try the data clearing again and now it doesnt work at all. They told me I could uninstall and reinstall the app and that could bring it back, but that I would lose my whole gallery if so.
Is there anything else I can try before backing up and trying a reinstall? Ive really enjoyed this app but I dont want to pay again especially if theres a chance my premium will just vanish one day. Ive noticed im not the only person having this problem but I dont get why its happening now when I used it for 2 and a half years without anything like this happening.