I’m completely burnt out.
I have major respect for those who actually like their call center job… in theory, it should be easy. You take calls, you make tickets, and move on with your day. You have stuff to do in between calls, but you can barely get to them when you have constant incoming calls and you’re expected to be on ready all the time.
Every day, I crack more and more. I have completely lost motivation to talk to anybody after one 10 hour shift, I’ve developed phone anxiety to the point any vibration, ring tone, or notification of a call incoming causes me to become irritated and raises my heart rate. I’m sick of people yelling at me for the shit I cannot control within the company. I am sick of people calling me for non-emergencies when they are supposed to put in a ticket themselves. I am sick of HR departments not having their own button to press on the call tree instead of just calling me and bitching because they go to voicemail and can’t speak to someone right away for something they poorly timed.
I have been trying for months to leave, but no other department will hire me. I can’t quit as I have bills and a wedding to pay for.
I am so miserable. Waking up each morning for my job does not feel good anymore.