u/Ninko85

Hi, recently moved to VoIP and it's not exactly been a smooth ride. I'm hoping someone can help with a problem that my provider (Phonely) seems unable to fix, their 'solution' is to use their in house call screening, which costs more.

Basically I have a BT cordless phone that uses a call blocking feature, where the caller is asked to state who they are and press # before being connected. Well basically pressing # doesn't seem to be 'heard' by the phone.

The adapter they provided is a Fanvil GA11.

Like I say, I'm very new to VoIP so please bare with me if I don't always understand what you're referring to.

Any help please?

Thanks