WTH is this???
I’ve been dashing for 6 weeks. Have a 5.0 rating. Earned Platinum status. Have had no issues in all this time til yesterday.
Had a customer want her order dropped off at her job at the high school. She provided instructions to drive behind the school and she’d meet me out there. Once she gave me her PIN, it would not let me complete the delivery. No help from support, I tried everything…force close, delete app and reinstall, shut down phone. Nothing worked. No matter what option I selected for help, it wouldn’t let me complete delivery. After 4 hours, I drove back to the school and finally got it to complete. That was 4 hours of missed dashes.
Then today, same customer, same instructions. As I was in the middle of entering her PIN, it said I had been unassigned from the dash. Odd, but she gave me a cash tip, so no biggie.
My next order was from the same place hers was, and the restaurant asked me if I had trouble with the order. I told them what happened on my end, and on their end, the tablet showed the driver (me) had been unassigned and the customer cancelled the order.
I’m wondering if it wasn’t something with this particular customer, as like I said above, I have a high rating and no other issues before this customer. I have submitted an appeal, but like wtf??