u/Negative-Armadillo58

I’ve seen a lot of tools like Fireflies or Fathom that join as a "bot" listener, but they seem 100% dedicated to Zoom/Google Meetings.

I’m looking for something more seamless that works in the background and will connect our calls ( VOiP) . the goal is to catch when customers are unhappy or when competitors are mentioned before they actually churn.

what tools you know work for regular phone calls, and not just meetings?