u/Mysterious_Young_479

I’ve integrated Odoo CRM with the official Meta WhatsApp Business API. Whenever a new lead is created, an automated template message is sent.

The issue is that around 40% of messages are getting failed/bounced even though:

• the template is approved
• numbers are valid and active on WhatsApp
• manual sending works properly

I’m also planning to use the same integration for POS invoice sending, but I’m concerned because if invoice messages keep bouncing, it could become unreliable for customers.

Has anyone implemented WhatsApp invoice sending successfully in Odoo POS?
How do you handle failed/bounced messages in production?

Thanks.

I’m using the official Meta WhatsApp Business API with CRM automation. Whenever a new lead is created, a template message is automatically sent.

The strange part is that around 30% of messages are getting failed/bounced even though:

• the template is approved
• the numbers are valid and have active WhatsApp
• manual sending works fine
• no variables are used in the template

Is anyone else facing this issue with automated WhatsApp messages?
Any idea what could be causing this?

Would appreciate any help or suggestions.