u/MycologistRoutine47

I've been working on a song for 3 years, after careful consideration and weighing out all my options, I decided to go with EmuBands to distribute my single. I paid 20$ for the release, and they claim they usually process your release within 1 business day, however it's been 3 days now and my release hasn't been approved yet. I tried to navigate to their support, but it seems there's no way to contact them, they have a number of articles in their support section, but there's no way to contact, no chat, no ticket creation, I need a real person who can assist me with my release, I paid for it and it should be approved within the duration that they claim. It is very important to me that the release is approved on time so that I can move forward smoothly with my plans, promos, playlist pitching, etc. I'd really appreciate if you guys can share your experiences with them.

I'm planning to release my new song in about 3 weeks, and it's the first time I'll be pitching my track to editorial playlist. I saw lot of content online on how to write the pitch, but I somehow end up getting more and more confused and less certain. Are there any absolute rules that I need to keep in mind? Can you please share some tips? I'm just getting started and I'm unsure of what things should I include in the pitch. Previously I've only released one single which I got placed to 20+ random indie playlists via various platforms. Should I include some names of the playlists that already feature my previous track as an achievement, or should I mention the names of the playlists that might be suitable for my upcoming track?

I'm just a beginner with barely any monthly listeners, so my numbers are not impressive at all, but I'm not thinking about it too much. Please help me out here