Mechanics smoked in my car, what do I do?
I dropped off a 2019 SUV for AC repairs last week at a place recommended by my car warranty company. There were some red flags, car suddenly ready a week earlier, they "waived" $100 off my diagnostic fee (adjustor later said they just dropped one of the two diag fees that were on my bill) and charged for stuff the adjustor had to fight them to remove. I was, according to some book standard being quite over-billed and was being asked to pay $200 more than my deductible for work that should have been 100% covered.
Well I got the car back and I noticed the next day there is a very clear cigarette burn hole above my passenger side window. I know it was them, I don't smoke and the only other person in my car is a toddler ( I also noticed they messed with the carseat).
I have to call them tomorrow and I'm not sure what to expect or what's reasonable here. It was a smoke free car before this, and now there is very visible burn damage.