Stay Far Far Away From Orlando Coffee Roasters
Worst Customer Service Ever + Stale Coffee.
If you actually care about specialty coffee, do yourself a favor and stay far, far away from Orlando Coffee Roasters. They heavily market themselves as a "fresh roasted" business, so I decided to spring for a bag of their "fresh roasted" Ethiopian coffee.
What I received was an absolute insult. The bag they shipped me was a full 7 weeks past its roast date. When you are paying top dollar for premium beans, receiving two-month-old inventory is completely unacceptable. I use these beans to make espresso, and they were dead on arrival—stale, completely degassed, and entirely incapable of pulling a proper shot. This is most definitely not fresh roasted coffee.
To make matters worse, they have the worst customer service ever. I understand that fulfillment mistakes happen, so I sent multiple emails simply asking them to make it right. They wouldn't even do me the basic courtesy of a response. Total radio silence.
For proof, I have included photo evidence of my receipt and the bag in question. Overpriced, stale beans, and zero respect for the customer. Spend your money with a roaster who actually cares.