Titles Missing with NO HELP
I started my account and have only bought books through credits. So far I have bought 10 books and everything was going fine until I logged in today and seen two titles were missing. I contacted customer support and all they keep asking me is the order number for the books that I bought. Easy enough…..
There is no email confirmation. And when I logged into the online account and went to purchase history both books were not in there. Interesting enough, another book I bought was not in my purchase history, but I still have it on the app.
It seems that the online purchase history and the app don’t go together and good luck if you get an email for confirmation. When I contact a customer support they seemed confused on why the app, online site and email confirmations all saying different things.
All in all, not too happy with Audible. I expect when I purchase something I should have it. The account is so new, there is zero chance of me being confused. I even verified it with my debit card that I bought the exact amount of credits needed to buy the books.
That’s my TED Talk, more a rant.