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u/Matth3wKim

Image 1 — My LG Q51 caught fire while charging. LG support implied it might be a "product misuse" issue. Is that valid?
Image 2 — My LG Q51 caught fire while charging. LG support implied it might be a "product misuse" issue. Is that valid?
Image 3 — My LG Q51 caught fire while charging. LG support implied it might be a "product misuse" issue. Is that valid?
Image 4 — My LG Q51 caught fire while charging. LG support implied it might be a "product misuse" issue. Is that valid?
Image 5 — My LG Q51 caught fire while charging. LG support implied it might be a "product misuse" issue. Is that valid?
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My LG Q51 caught fire while charging. LG support implied it might be a "product misuse" issue. Is that valid?

This morning my wife woke me up screaming. My LG Q51 had been charging on the dining table overnight and exploded — flames, smoke, the whole thing. Photos attached. I reached out to LG support via live chat. The conversation left me pretty confused. On one hand, the agent suggested this could be a "misuse of the product." On the other hand, they also said the BMS should have cut off overcharging — which to me sounds like they're acknowledging the safety system may have failed. The phone is about 5 years old. I have the full chat log screenshotted.

Asking the community:

  1. Is it considered misuse to charge your phone overnight or use it for several years?
  2. Is it legally reasonable to say that product liability ends when the warranty expires? Any recommendations for a consumer product liability attorney in the US? I live in AL.
u/Matth3wKim — 1 day ago