u/MathematicianRound53

Yesterday my monthly Claude Pro subscription renewed normally, but today when I woke up I noticed that my account had been upgraded to the Max plan and I was charged around $200 USD without me authorizing anything.

I did NOT manually upgrade my plan, confirm any change, or intentionally switch from Pro to Max. It just appeared on my account.

I contacted support, but the AI response says I’m “not eligible” for a refund and my tickets keep getting auto-closed.

Has this happened to anyone else before?
How did you resolve it?

Also, I have not used any Max plan features since the charge happened.

Any advice would really help because this is a huge amount of money for me.