u/MaterialDoughnut

Hubspot, you're trying. I get it. But the result is kind of sad.

• The AI transcription/summarization is mediocre at best compared to point solutions in that space. It's also in the small things, like why is there a creepy male voice that says "this meeting is being recorded" in every meeting out loud? It's the most creepy AI voice I've seen in the entire industry, great stuff for sales calls 👍.
• In the workflow automation, you have an AI editor that allows you to create your flow with AI. More often than not, it just says that it can do something and then proceeds to completely break the flow to then later reply: "you're right, this is not possible". Like seriously? You own the platform and can't even train it on your own platform/rules?
• We're in discussions with our Hubspot AE to increase our seat count because of company expansion and they just added "$2,000 AI credits" to the quote, out of the blue. We didn't ask for it and they didn't even show us what we could with it during the sales cycle. Looks like AE's "must push AI tokens at all cost".

All that context and all that data and this is the "innovation" they're coming with. I don't think the question is about "will SaaS survive" for Hubspot. But one day, an AI native CRM will come around and push you guys out of the market.

Am I the only one or is everyone loving these AI features at Hubspot currently?

**End of rant**.