u/Master-Purpose1117

Got an Aiden for my birthday in March. Regular disconnects from WiFi despite being close to the router. Customer service was escalating. Never heard back. If you let your coffee sit in the carafe for more then 30 minutes expect a lukewarm result at best. This is the worst “luxury brand” product we’ve ever bought and its website won’t allow me to add a review. It looks cool, the coffee is good when it’s hot. You have to reset the clock every time you unplug it to troubleshoot. The WiFi issue for me has essentially kept the reason that I bought it as unreliable at best. Worst customer service I’ve experienced. No response in nearly a month after they were escalating my issue.