u/Mammotion_Grace

Image 1 — 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗠𝗮𝗺𝗺𝗼𝘁𝗶𝗼𝗻 𝗥𝗲𝘄𝗮𝗿𝗱𝘀 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗮𝗻𝗱 𝗦𝘁𝗮𝗿𝘁 𝗘𝗮𝗿𝗻𝗶𝗻𝗴 𝗣𝗼𝗶𝗻𝘁𝘀 𝗘𝘃𝗲𝗿𝘆 𝗦𝘁𝗲𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗮𝘆 🪙
Image 2 — 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗠𝗮𝗺𝗺𝗼𝘁𝗶𝗼𝗻 𝗥𝗲𝘄𝗮𝗿𝗱𝘀 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗮𝗻𝗱 𝗦𝘁𝗮𝗿𝘁 𝗘𝗮𝗿𝗻𝗶𝗻𝗴 𝗣𝗼𝗶𝗻𝘁𝘀 𝗘𝘃𝗲𝗿𝘆 𝗦𝘁𝗲𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗮𝘆 🪙
Image 3 — 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗠𝗮𝗺𝗺𝗼𝘁𝗶𝗼𝗻 𝗥𝗲𝘄𝗮𝗿𝗱𝘀 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗮𝗻𝗱 𝗦𝘁𝗮𝗿𝘁 𝗘𝗮𝗿𝗻𝗶𝗻𝗴 𝗣𝗼𝗶𝗻𝘁𝘀 𝗘𝘃𝗲𝗿𝘆 𝗦𝘁𝗲𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗮𝘆 🪙

𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗠𝗮𝗺𝗺𝗼𝘁𝗶𝗼𝗻 𝗥𝗲𝘄𝗮𝗿𝗱𝘀 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗮𝗻𝗱 𝗦𝘁𝗮𝗿𝘁 𝗘𝗮𝗿𝗻𝗶𝗻𝗴 𝗣𝗼𝗶𝗻𝘁𝘀 𝗘𝘃𝗲𝗿𝘆 𝗦𝘁𝗲𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗮𝘆 🪙

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u/Mammotion_Grace — 2 days ago

Recently, some users in Europe experienced connectivity issues. Over the past two weeks, we have implemented emergency capacity expansion and partial restriction measures to address the issue. Most device connections have now returned to normal, although a small number of users may still experience connection issues at this time.

We identified that the issue was primarily caused by some users accessing Mammotion services through unofficial third-party apps. These unofficial clients exhibit excessive and abusive API usage, resulting in a sudden increase in cloud service load and impacting overall service stability.

To further improve stability and user experience, we will be taking the following actions:
✅ New firmware update and APP update will be released shortly to optimize remote connectivity and improve connection stability.
✅ We will continue to strengthen cloud service, disaster recovery capabilities, and SLA commitments.
✅ We will closely monitor traffic generated by unofficial clients and may apply restrictions to accounts using unauthorized third-party applications.

We strongly recommend using the official Mammotion app to avoid potential service disruptions caused by unofficial clients. At the same time, we remain committed to supporting smart home ecosystems such as Home Assistant and Matter, and are actively listening to community feedback as we plan to gradually introduce official API access in the future.

To better understand user needs, we are launching the Mammotion Smart Ecosystem Survey.
👉 Survey link: https://surveymars.com/q/lxKQmAMir

It only takes 3–5 minutes, and your feedback will help shape our future roadmap.
Thank you for your continued support. 🙏

Mammotion Team

u/Mammotion_Grace — 15 days ago

https://preview.redd.it/hunpvm70vwxg1.png?width=1080&format=png&auto=webp&s=bb7d8920b15814e5286c42b81fed8c343fb95625

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u/Mammotion_Grace — 17 days ago