Going to keep this short and not make a huge hoopla yet, but I ordered some Cerebrolysin from RU Pharma and have had a pretty bad experience lately. They advertise a delivery/shipping guarantee that says packages will be reshipped if not delivered within 60 days. My order took forever to ship, and after 60+ days in transit I contacted them and requested reship in accordance with their rules. They refused to reship and just told me to keep waiting.
One package finally arrived, but it was packaged very poorly in a thin bubble envelope and vials were broken, damaging the other boxes. I’m still waiting on another package that has now been in transit around 85 days. At this point I’m worried it may arrive broken too, or degraded from heat after sitting in transit so long. Has anyone else had issues with them recently?
Delivery should not take this long and they should be doing more on customer support side and honor their guarantee because I paid a big premium over other vendors.