▲ 0 r/SaaS
This is how very early-stage SaaS teams are dealing with support (founder here, based on my experience)
When I was building SyncSupport.app I interviewed many early stage SaaS companies and their support flow was typically a combination of forwarded emails, shared inbox, and Slack-nothing integrated together.
The pain was clear: by the time someone acknowledged the support email it had already been 2-3 hours in the past. Not out of apathy but because no one 'owned' the request.
What's working for us now is integrating all support into a Slack channel in real time-you don't need to hire someone to manage support at the early stage.
How are other founders managing this-are you using dedicated helpdesk software from the beginning, or getting by on email/Slack?
u/Lucky-Big-6129 — 2 days ago