I am sharing my real experience to warn others about Polish Language School / Vistula in Kraków.
School: Polish Language School / Vistula
Website: https://www.vistulapolishlanguage.pl
Owner: Karolina Malik
NIP: 9452141293
In February, I paid 4,491 PLN in full for a one-year in-person (on-site) Polish language course in Kraków.
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### What happened:
• The course was supposed to start in February but was delayed multiple times
• The schedule was inconsistent and unclear
• The in-person course has not been properly delivered
Before the 14-day withdrawal period ended, I noticed serious issues and asked to meet the school in person.
• I was shown a classroom space
• However, when I later went there on supposed class days, there were no classes happening
• There was no clear evidence of an active course
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### Refund situation with Polish Language School Vistula Kraków:
• I requested a refund within the legal period
• The response became defensive
• I was accused of “fraudulent behavior” without justification
• Communication became difficult
After the 14-day period:
• They stopped responding properly
• My messages are now ignored
• I was asked to accept an online course instead of the in-person course I paid for
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### Current situation:
• Months have passed since payment
• I am still without classes
• I am still without my money
• I am still without a proper response
I have:
• Sent formal cancellation within the legal period
• Sent registered letters requesting clarification and refund (no response)
• Reported the case to Polish Consumer Protection authorities
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### Final warning:
I am genuinely worried that if this happened to me, it can happen to others as well.
Please be very careful with Polish Language School Vistula Kraków,
https://www.vistulapolishlanguage.pl,
Owner: Karolina Malik,
NIP: 9452141293
Based on my experience, enrolling in this school carries a serious risk.
I am sharing this to prevent others from going through the same situation