This is my first time posting here, but I just wanted to share an experience I had getting my meds at the pharmacy. I've been very concerned about it happening to someone else. I am on maintenance medication for chronic pain. One of the medications is patches. I get 2 boxes with 5 patches in each box. The patches are changed every 3 days. I've been on this medication for almost a year. I picked them up Thursday. When I got home & went to get out of my car I realized the bag only contained one box of my patches. I didn't open the bag but could tell it wasn't right. I immediately called the pharmacy but it went to voicemail. I left a message but decided to go back to the pharmacy. As soon as I got in the parking lot the pharmacist called and said they had checked their count & realized they had shorted me. They gave me my medication and fixed the issue. My concern is that the prescription had actually been filled the day before. The pharmacist said she was in the middle of bagging my meds but had gotten called away to deal with a customer. When she finished with them she went back to getting mine ready. She made the comment that she realized after she was done that she had an extra box left. With that being said shouldn't there be a protocol in place to go back and check the narcotics that were filled to make sure they were right? I find it strange that they waited on a customer to have to remedy the situation. That also means that the medication wasn't checked before the customer got it. This is a big deal because this is a narcotic that is supposed to be strictly controlled.
I'm very thankful & lucky that
they apologized and fixed the issue but at the same time I'm concerned. Thoughts are welcome. Thanks for reading.