Plan Reassessment phone call
I was called about a plan reassessment.
It is for my daughter who is 15.
I want to ask others, is it ok for NDIA planner to try to collect my daughter's phone number and email address? Why would they need it at this stage? I said we'd wait until she's an adult for that.
Now the phone call also started off with the planner saying they have "concerns" over the way I have been spending the funding, which is self-managed.
I was so taken aback and offended as I had never misused the funds in any shape! I asked for specific details about what I did. They said "well there's a lot of receipts here, I can't give examples right now", but they harped on about it until I said I didn't even want to be self-managed and for years have been asking to be plan managed and no body from their end was actioning it. As soon as I said that, he changed his tone completely and dropped it.
They treated me as if I was committing fraud. "We won't take action at this stage as we assume you didn't know". I told them to give me the list and dates of all concerning conduct but they did not.
I was so shaken up as I just find these calls so stressful. In the past, I've had my daughter's needs dismissed in similar plan review meetings, but they were face to face. The attitude of the planner was so unsettling. They did reduce our funds significantly also.
They tried to belittle our goals and needs, "eg. Well all parents would do that for their kids anyway". Speech therapy reduced to 12 hours once off available for the first year of the plan, then no speech therapy after that.
I also didn't like how they referred to emails I had sent to my local area coordinator, like they have access to that communication even though it was not directed to them. They were misinterpreting things I said in emails.
Their behaviour was really jarring. I worry about my daughter in the future having to deal with this.
The other thing was that they offered me either a phone call or email communication, I chose email, then they said no there has to be a phone call anyway.
It lasted 1 hour 10 minutes. I was so rattled and defeated by the end of it I couldn't speak or advocate about anything towards the end.
What do you all think...