u/Loud-Upstairs4120

For those who are following, here was my reply to advising:

Hello [REDACT],

I am a bit concerned by some of your responses. These updates represent a significant shift from the technical requirements in place at the time of my enrollment and those of many other students. This change has left many of us feeling blindsided, as many have already invested substantial time and financial resources in their programs. For some students, these new requirements may force them to withdraw, rendering that investment unusable.

At the time of my enrollment, I met all technology requirements listed in the University’s 2025-2026 Undergraduate Catalog. The school has advertised and enrolled students based on claims of accessibility and then retroactively imposed costly new requirements. This could qualify as a deceptive practice under both federal and state consumer protection laws, particularly if the changes disproportionately affect low-income, rural, or disabled students without accommodations.

I would appreciate detailed responses to the following questions:

1. Can you please confirm the University’s official position regarding students who cannot meet the new hardware requirements (e.g., Windows or Mac computers)? Is it the University’s stance that students unable to acquire compatible devices must withdraw from their programs? For context, my work computer’s security policies prohibit installing this type of software, and I do not have access to another suitable device.

2. Is it the University’s formal and official stance that all currently enrolled students in impoverished areas who lack the required internet bandwidth to support Rosalyn must withdraw from their programs, with no accommodations provided for this change made after their enrollment?

3. For students forced to withdraw due to these changes, will the University offer any refunds for tuition and fees already paid?

4. What is the University’s policy for providing reasonable accommodations to students with disabilities that may affect the reliability or accessibility of AI proctoring? Are alternative proctoring arrangements available, and what is the process for requesting accommodations specific to Rosalyn’s services?

5. I remain concerned about the requirement to share sensitive personal information, including government IDs and biometric data, with a third-party provider. This level of access to personal devices is also particularly problematic, as many students (including myself) cannot reasonably use borrowed or public devices due to security and privacy restrictions. My local library has already confirmed they will not permit the use of this software on its computers.

6. Once data is provided to Rosalyn, how is it stored, who has access to it, and is it automatically and permanently deleted after each exam? Do students have the option to decline long-term storage of their data, request deletion immediately after an exam, and opt out of any use of their data or biometrics for future AI model training?

7. How does the University ensure compliance with GDPR and similar data protection regulations? Could you please provide the University’s privacy policy, the Data Processing Agreement with Rosalyn, the data retention schedule, and written confirmation that student personal data will not be used for AI training purposes?

8. Under GDPR (and regulations such as BIPA in the U.S.), students have the right to request deletion of their personal data. Is it the formal and official position of the University and Rosalyn that students will not be permitted to request deletion of their personal and biometric data from Rosalyn’s systems?

9. Can you please provide the specific email address or contact person responsible for formal grievances or complaints regarding this policy change?

Thank you,

[REDACT]