u/Long-Perception3365

I’ve been using Zoho CRM and it feels like things are moving really fast. Automations, flows, custom functions… stuff that used to take hours can now be done much faster with AI helping.

Do you think Zoho CRM will benefit from this because it’s already pretty flexible?

Or do you think AI will change the role of Zoho developers/consultants a lot?

I don’t think humans disappear from the process, but maybe the value shifts from “building everything manually” to knowing what should actually be automated.

Curious how other Zoho users see it.

I was in a CRM conference not long ago and some of the developers there were saying they expect really big changes this year with AI inside CRMs.

That made me think… do you guys believe CRM work can actually be almost fully automated at some point?

Like follow ups, lead scoring, updating contacts, pipeline moves, reminders, emails, sales forecasts, all that stuff.

Or do you think there will always be a need for a real person managing the process and the relationship side?

I’m just curious because it feels like every CRM is adding AI features now, but I’m not sure if that means real automation or just more “nice to have” tools.

What do you think?Do you guys think CRM will be fully automated with AI soon?

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