Hi everyone,
A couple of days ago I tried taking my GMAT test online. I clicked on my “take exam” link, LockDown Browser launched, and everything seemed fine. But as soon as I got to the “give permission for camera and microphone” part, it appeared for literally one second, without asking me for any kind of permission: no pop-up, nothing. It basically skipped this part and went to the document section. But the camera was blank and I couldn’t go on with my test. The proctor confirmed that he couldn’t see or hear me. I tried relaunching the exam, deleting and quickly reinstalling Respondus, and I even restarted the computer, but nothing changed and the problem persisted.
In the days prior to my exam, I checked the system with the link they provide on the website, and everything was more than good. I did it again right before the exam to be sure, and also during my struggle to make my camera and microphone work.
I am using a MacBook Pro with an M2 chip. I should mention that when I tried taking my exam, I didn’t have the latest macOS version installed. It was version 26.3.1, while now it is updated to the latest version, 26.4.1. Maybe this could have caused the problem?
Lastly, I still don’t see the option to grant LockDown Browser access to my camera or microphone in the Settings app.
They gave me today a code to take again my test, and flagged it to “technical issues”. I wanted to tray it again in the coming days.
Sorry for the long post, and I really hope someone can help me out. 🙏