u/LeGerb02

Again.. new to this and we viewed a house the other day, the estate agent told us he was running late with another client… then the home owners themselves gave us a tour of the house..

The estate agent then didn’t turn up until the end of our tour (with the home owners themselves) WITH the other client and didn’t even really greet us, told us he was sorry as he overran and then walked into the house with his other client, about to start his tour with her. He told us prior that he had a viewing before us on email, but we weren’t expecting him to be with the other client still and also taking her around instead of us and not being around at all for us.. didn’t even seem like he cared about us, didn’t even feel like a group viewing as he didn’t really give us any attention..

He had randomly booked me into another viewing around the corner (which I didn’t even ask for) and said the owner was there, to go there first and he’ll catch up. Which he didn’t as we were pretty annoyed at the service.

We had a viewing earlier that morning with another estate agent and the owners weren’t in the house, a proper one on one service.. the guy was telling us details of the house etc and answering our questions on the spot. We had expected house viewings to be more like this? Is that not the case and the “norm” anymore?

We are new to this so was it normal or just really bad service? We were not impressed when we left. Honestly feel like I want to complain but seems a waste of time, the company does have good listings though and seems like we have had bad experience with two of their estate agents so far. Thing is the reviews of their site seem to be really good too, are we just unlucky?!?!?

Based in London for context.

My boyfriend and I were interested in a property in north London, new build house (weirdly cheap), my bf had his reservations but I really liked it

The estate agent was quite reserved in giving us information, we wanted to know the council tax, EPC, warranty details, we did put an initial offer in and we had a counter offer but we said we didn’t want to commit until we saw the requested details.. so stood firmly on our offer unless we got the details

We got told the developer a day after had gone with another buyer, I am really disappointed and frustrated but just want to know whether this was a normal interaction or not??

We found he never wanted to send anything on email as well, everything was via call until I said I had meetings and couldn’t call and would be reachable by email, but even then the email details/interactions were limited..

This was our first time so just want to know whether this was normal or do you think we dodged a bullet? We were told the developer wanted to sell really quickly but still..

We caught it prior to completion, but we felt the estate agent was really vague and wouldn’t answer questions and even said he would find out if we put an offer down..

Then the images were uploaded and now it’s apparently sold but we don’t really believe that, just had been talking to others at the same time despite telling us there were no other offers