u/Lazy_Effect2203

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Hey guys, trying to understand the operations side of mobile detailing and home services. I was reading that a lot of high-end clients try to pull credit card chargebacks or demand refunds claiming the worker scratched the paint or missed the trunk.

What is the standard defense against this? Are you guys making your workers take regular iPhone photos of the car before you leave? Or is there a specific app you use that burns the GPS/Time onto the photo so the client can't argue? Trying to figure out if that's a real problem or just a rare occurrence. Thanks!

Hey guys, trying to understand the operations side of mobile detailing and home services. I was reading that a lot of high-end clients try to pull credit card chargebacks or demand refunds claiming the worker scratched the paint or missed the trunk.

What is the standard defense against this? Are you guys making your workers take regular iPhone photos of the car before you leave? Or is there a specific app you use that burns the GPS/Time onto the photo so the client can't argue? Trying to figure out if that's a real problem or just a rare occurrence. Thanks!