Coinbase worst experience
It is my first time writing a review because everything with coinbase is just so exhausting. Since the end of october, I was asked to provide documents regarding source of funds. I understand the requirment of KYC so I continue to provide the documents. Each time, I was asked for more documents and more intrusion of privacy. Whenever I submitted the documents, it provides an email saying that the documents is under review and I am allowed to trade. This changed in mid January. Prior to the deadline, I was suspicious of whether they received my newest documents because I did not get an email confirming the receipt. I contacted coinbase multiple times and each time I got the response of the compliance team is reviewing the documents. After the deadline, my account was restricted from trading. I submitted CFPB complaint but the response I got was that some of the documents were never received. I resubmitted the documents and I got the response of we need more. It has been about 4 or 5 months since October. I finally gave up. I tried to withdraw my USDC but the response on the screen was that something was wrong. I contacted the customer service again but no solution was provided. I suggested that they could remove the restriction temporarily and allow me to withdraw my USDC. No one answered since. I have been using coinbase since 2021. I did not believe the stories of people when they said that their issue never got resolved because I never had to deal with coinbase customer service in the past years.
I want you guys to be aware that it is just not have happened to you yet. When it comes, it is a tremendous stress to deal with coinbase. I hope I have never used coinbase in the first place.