u/Large_Octahedron

I was involved in a car crash last September, and received a court date with the potential charge of careless driving. I went to court in November, and my charge was reduced to turn not in safety. However, I just got a letter from my car insurance company saying that they could not renew my insurance due to a serious charge on my license, and when I purchased a copy of my drivers history, I realized my license was charged with careless driving even though my charge was reduced.

Where do I even start to address this? I have no physical record of the court ruling and I don’t know who I would contact to get this corrected.