u/Laogalaxy

I had a redemption for $100. They only sent me $25 and voided the other $75. I talked to their customer service and this is what they wrote.

"Since the winnings were obtained from Free Play activities (such as daily login rewards, sign-up offers, or complimentary Free Plays), the system automatically applied this rule and limited the redeemable amount to 25."

I had been collecting daily login bonuses and bought a welcome package. When I played and got my redeemable balance to $100, I cashed out. They only sent me $25 and voided the other $75. When I logged into the site, it shows I have less than a $1 balance. So, they did not even give me back the other $75. I have never experience this with any online casino ever.

Stay away!