Scam? Fraud ? User mistake?
Hello there,
Last night I have received this email about an account being created with my email address.
(My name is not Gabby).
I did not do much about it as maybe I have a similar email as someone else.
But then today, I receive this
Which makes me think the account is somewhat active without the email being confirmed?
Following some research I tried to do today, both sender email address from SoFi are legit.
I do not think this email address was compromised as I could only see my ip address login into that google account. No suspicious activity, I still changed the password just in case and it is just a 'garbage' email nothing personal in there.
To confirm the account is actually active, I was able to go on the website (I did not click any link) and do a password reset and also change the account password and it did work...
I wanted to contact you guys support, but I could not find an email address to send something or even for the chat you need to be logged in, which I will not login to this.
I am also not in a country that you support so I don't really want to call in a different country..
Is there any other way to look into this? If this is a fraud ongoing, delete the account, if a real customer made a mistake, maybe they would need to be contacted to update their information.
If it was really a user mistake when he register, how come they can use it without being confirmed?
Thanks a lot in advance!
Edit :
I just received this now, how can that person use the account (I assume they are using it otherwise why would I get these email) When the SoFi account password was reset/changed? Does not make sense...
