3 years of L1 help desk experience, where do I go from here?
I've been doing L1 help desk for three years now, and while I love my current job, $19 an hour is just not enough to survive in this economy.
What career moves can I make directly from where I am? What certs would I need to do them? I already have an associates in CS, although I obviously don't use it much with HD work. I'm open to pretty much any direction in terms of skill niches, although I would like to move away from user-facing work if possible.