Easing Up On Bad Orders
As someone working inside operations (AM), one thing I think the Papa Johns app could improve is wrong-store order prevention. We get a fair amount of customers calling back the store to switch location/cancel due to wrong location and it inflates BOZO logs.
A lot of customers accidentally place orders to the wrong location because checkout is designed for speed and people tap through quickly. From the store side, this creates:
- wasted food/product
- wasted labor
- inflated OTD times
- oven congestion
- customer frustration
- and operational disruption during rushes
I’m not suggesting adding annoying “are you sure?” prompts every screen, but maybe smarter confirmation systems like:
- clearer store highlighting before checkout
- GPS mismatch warnings
- prompts if delivery address is far from selected store
- or a final “Confirm this location” screen before payment
I feel like this would reduce waste and improve customer/store experience without adding too much friction to the app.
Curious what other employees/customers think.