DO NOT BOOK JADE TOURS
I travel frequently and almost never leave negative reviews because I understand how impactful they can be to a business. Unfortunately, my experience with Jade Tours was one of the most frustrating travel interactions I’ve had.
Communication was extremely poor from the beginning. The company emailed asking for our location for pickup, and I replied the very next day with the information requested and also asked for our pickup time. They never responded.
As the tour date approached, we followed up again through WhatsApp because we still had no pickup details. We finally received a response at 6:00 AM the morning of the tour for a 7:30 AM departure, despite the company itself being located roughly two hours away from us.
At that point, neither of us had slept because we were anxiously waiting for information and trying to figure out whether the tour was even happening. When we explained that the lack of communication made the tour impossible for us to attend and requested a refund, the tone completely shifted. Instead of acknowledging the communication failure, they simply refused.
The entire interaction felt disorganized, dismissive, and incredibly unprofessional. I’ve traveled extensively and have booked tours all over the world, and I have never experienced such poor coordination combined with such unwillingness to take accountability.
If reliable communication and basic logistics matter to you while traveling, I would strongly recommend booking elsewhere