Hi everyone, I need help understanding the correct setup for a WhatsApp chatbot + manual replies on the same number.
I built a chatbot using n8n with two flows:
- Office hours → manual replies
- After hours → AI chatbot replies
The problem is with WhatsApp. I connected my number to the WhatsApp Cloud API, but I realized I can no longer use the WhatsApp Business app for manual replies on the same number.
I initially thought the “coexistence” feature (and becoming a Meta Tech Provider) would allow using both. From what I found online, becoming a Tech Provider (through Meta) should allow access to the coexistence feature. I’ve already applied and got approved as a tech provider, but I’m still unable to make this work — the number conflict issue remains unresolved.
- WhatsApp app (manual replies)
- Cloud API (chatbot)
But now it seems this is not how it works.
So I want to confirm:
- Is it actually impossible to use the same number in WhatsApp Business app AND Cloud API at the same time?
- If yes, what might cause this issue to happened? Is it due to I connect number to Cloud API first, or webhook settings or something else?
Please help me. your insights are truly appreciated.