Name and shame! I’ve noticed that many companies has the absolute worst customer service. Moreover, so many companies that once had pretty good customer service have gone way downhill.
Here is my list of shitty companies and why.
Hertz: They are the worst company I’ve ever dealt with by far. One time I got into an accident with a deer in one of their cars. The car was totaled. I asked them what to do with the car. They said to have to towed to a body shop. I did that. They then called me everyday for WEEKS asking where the car was each time I had to explain the same story from the beginning to get them to try and get it resolved. I’m pretty sure they take no customer service notes. They then kept charging my credit card everyday for weeks the daily rate until I had to get a lawyer involved.
Also why the does their online system let you make reservations if there are no cars available? How hard is it to design a system that only lets you reserve cars if they are available? The amount of times I’ve had to uber to a facility after making an online reservation only to be told there are no cars is unacceptable.
eBay: Scammers/Liars. Should not be allowed to do business anywhere in the U.S. Their customer service replies are often completely incoherent. They make promises of refunds and then renege on it.
Expedia: Unacceptable call wait times. They know how to take your reservation, but if anything goes wrong it’s impossible to get ahold of anyone.
JetBlue: Same issues as Expedia above
Verizon: Absolutely terrible. Anytime you need help with something they try to sell you another line. I smashed my phone. Had to borrow my friends phone to try to order a replacement. Instead of processing the replacement they kept trying to sell me another line mid conversation. Should have taken 10 mins tops instead after an hour phone call, they claimed they were unable to help me over the phone and I needed to go into a store. Store rep once again tried to sell me another line and other subscriptions instead of just processing a phone order.
IKEA: So many junk fees. They charge you to take your order out of their warehouse which is hilarious to me. If you order home assembly, they try to pull and fast once and just drop the package off and leave. The furniture is also terrible quality and expensive, won’t even last a year.
DirecTV: Liars. I once called to cancel service because I was moving. Told me I signed/agreed to a 2 year contract, and it would be 600 dollars to cancel. I never signed a contract because I got as part of a promotion at the apartment building I was renting and it explicitly mentioned no contract. The claimed they had no idea what I was talking about.
Honda: Refuses to honor warranties or even respond to warranty claims. They give you the run around. They say to contact dealer, dealer says to contact Honda. They claim someone will call you back but they never do.