Apple Card declines Apple TV Auto-Renewal as a Suspicious Transaction. Really?????
I just encountered a ludicrous, laughable, and maddening situation. My APPLE TV subscription was due to auto renew today in the amount of $99.00 just as it has done for at least the last four years. The payment method on file has been and is my APPLE (Goldman-Sachs) credit card.
I received a notice on my phone that the transaction was Declined due to it being flagged as "suspicious".
Spoke with Apple Card Services(ie Goldman-Sachs). The bottomline from them is that once they declined it as being suspicious, there is nothing I nor they can do to enable that specific transaction to go through. I was told the only remedy is for me to speak to Apple Services (ie. Apple TV) and have them put the transaction through again, promising me that they would process it the second time around.
So they transferred me to Apple (TV) Services. However, the only thing the agent there could do was direct me to go to Settings-->Apple Account-->Payment & Shipping on my phone and add a new payment method. On that screen my Apple Card is now listed as "Expired". (In actuality it doesn't expire until 2029.). So I ended up adding one of my other bank credit cards as a payment method to put this to rest. So henceforth my Apple Services will no longer be billed to my Apple credit card as I intended all along. Absurd situation.
I tried to impress upon both of the aforementioned Apple entities that they need to escalate this to have it investigated further. I.e. There is nothing unique about me, my cards, or subscriptions that gave rise to this. This could just as easily be happening to millions of others. However I am sure my plea fell on deaf ears.
Not what I wanted to be doing at 9:00PM on a Friday night.