Hi Vrbo experts,
My wife and I are currently staying (3 nights) at a rather pricey vrbo apartment in southern Spain, and I’d like your collective opinion as to whether the host is meeting “industry standard” expectations.
The 1 bedroom apartment is clean and spacious but it seems to be missing some things I expected during our stay. For example,
- in suite washer/dryer but no laundry detergent
- a coffee pot but only 2 decaf pods (for 3 nights)
- shampoo, conditioner, shower gel, and hand soap containers were provided BUT all 4 are filled with hand soap ( we reached out to the host and were told the “hand soap and shower products may be multipurpose for convenience”)
- no paper towel
- no bottled water
- lastly, we’re being billed $60 Euros as a cleaning fee (yet are required to keep the unit clean) and are required to take out the garbage.
It is my opinion that all of the above should be provided. It’s akin to providing a toilet but no toilet paper, or a shower but no towels.
My question is….which of the above is normal and considered acceptable?
If not, what would you suggest we do to address these issues.
I look forward to your responses.