This is my first SaaS application. Need honest reviews
I'm 27 now, I am building apps and publishing on codecanyon.
The pain point is, Everytime, when i release a new update, i always read every emails from my customers and collecting the feedback one by one and taking notes manually and i release a new update.
Sometimes i never know that this feature is really required for everyone or not. but, i failed to notice that in the earlier days, and i shipped so many updates what people asking without understanding the need.
One day, i got an email from one of my customers, he is asking me why you are pushing so many updates, these are totally not required and please remove it.
then again and again, i got few more emails within a week. so, i decided to remove it and release a new update. now the actual problem is happend, I got more than 20+ emails for why you remove it.
Then i decided, we should to rely with any feedback management system, people can upvote and we can easily manage what is planned and what is under development easily. so, i found canny and i used it.
Over the period, their pricing was increased and i have end up with 750usd to see all my users information. their system has so many features and they integrated AI so, their pricing was increased but, i cannot able to pay that much every month.
So, i decided to build my own system which is minimalistic, simple, no messy. later i decided to support small businesses and freelancers. so, i implemented plans and i added small charges for each plan for infrastructure and update maintenance.
It has free forever plan also, no credit card required.
Let me know your honest feedback
Try it now: https://feednote.io