I’m looking for advice on whether I’m being unreasonable and whether I should push harder.
I live in Vita Student (marketed as “premium five-star student accommodation”) and over the last few months I’ve had a ridiculous number of maintenance issues in my room:
- Ongoing water issues for about 4 months (very low pressure / no proper cold water)
- Reported it six times, “repairs” often made things worse
- At one point a repair left water scalding hot and I burnt my hand
- More recently I lost running water in bathroom sink and shower
- Heating issues only dealt with by giving me a portable oil radiator rather than fixing it
- Extractor fan reported “fixed” but doesn’t work
- Toilet seat broke, was left broken for about a month, then replaced with a temporary one that doesn’t fit properly
Then this week things escalated and I was moved around 8 rooms in one day because of these issues:
My original room with no water
Temp room with bad water pressure
2nd floor room with no privacy lock and awful smell
15th floor room where shower didn’t work
Another room too messy to stay in
13th floor deluxe room (great, but lock issue)
4th floor room (door/fob issue)
Back to 2nd floor temp room where privacy lock doesn’t work, and now the shower has no hot water
At one point a staff member and a family walked into my room during a viewing because of the lock/privacy issue.
I’ve also had to stay off-site at family’s because of some of this disruption, which has affected my university attendance, work as well as my other commitments I have. I am also diagnosed with autism, so this instability between so many rooms has made me extremely stressed and anxious.
I’m asking to be permanently moved into the 13th floor room as a resolution once the maintenance guy fixes the door fob, but management says head office has to approve it.
My question:
- Am I being unreasonable pushing for the upgraded room as a remedy?
- Should I be pushing for compensation?
- What would you do in my position?
I feel like “just fixing” my original room doesn’t really rectify months of disruption, plus with the amount of issues I’ve already had in that room, would it seriously be reasonable to move back into it?