u/Jonesy1966

I gifted my mother an S4 watch last year for the fall detection. I had difficulty setting it up until someone here suggested I set my Region to China (I'm in Canada).

There was a new update prompt on the app and my mother waited until I visited before doing anything about it. It downloaded and installed successfully but it could no longer find the watch (it was still connected via Bluetooth to her phone but not being picked up by the app).

I've tried everything I can think of: deleting and reinstalling the app, switching regions between China and Canada, deleting the prvious downloaded update files, etc.

Does anyone have any suggestions?

Thank you in advance