Very poor customer service and a completely unacceptable experience 👎🏻👎🏻👎🏻👎🏻👎🏻
I am extremely disappointed with LaserShip / OnTrac’s service. My package (tracking number ending in 7324) was marked as delivered at 11:56 AM, but my security camera footage clearly shows that no delivery was made to my address at that time.
What makes this situation even more concerning is the contradictory tracking information. The tracking history shows the package as “Out for Delivery” in Paulsboro, NJ at 11:56 AM, while at the exact same time it was marked “Delivered” in Wilmington, DE. It is impossible for a package to be in two different states at the same minute. Additionally, the OnTrac website displays the delivery location as Paulsboro, NJ, while my actual delivery address is in Wilmington, DE.
After contacting customer support multiple times, I received nothing but template responses and no real assistance. I was eventually told that the package could not be recovered. Calling customer service was equally frustrating because no one answers the phone.
LaserShip / OnTrac has not provided any proof that the package was actually delivered to the correct address. No photo confirmation, no clear delivery details, and no meaningful investigation were provided despite my repeated requests.
A delivery company should be accountable when a package is misdelivered. Very poor customer service and a completely unacceptable experience.