I run into the same pattern with small hosting / maintenance clients: annual hosting or domain-related renewals come due, the client misses the email, then it turns into manual chasing.
The process I’m testing now is:
- 30 days before renewal: friendly reminder
- 14 days before: clearer “action needed” email
- 3 days before: final pre-renewal notice
- Due date: invoice/payment reminder
- 7-14 days after: suspension warning if unpaid
For people here who manage hosting clients, what timing has worked best?
Do you suspend immediately after the due date, give a grace period, or handle long-term clients differently?
I’m also building a small tool to automate these renewal reminder sequences, but I’m mostly trying to sanity-check the workflow before leaning too hard into it.