3 of 4 Behringer products have been successfully registered through the Behringer/Music Tribe chatbot.
The 4th product, a 3 microphone set in a travel box (XM1800), could not be registered due to an error message that the serial number on the product box was not valid. The product number (XM1800) appeared to be recognized.
A different microphone (SL84C) was successfully registered using the serial number on the product box.
Chatbox issues:
No reference number for future reference.
No date and timestamps.
No email summary.
After requesting elevation to human agent, no time estimate was provided.
After 15 minutes I disconnected when the value of my time exceeded the value of the XM1800 product.
Chatbox summary:
25% failure rate (1 of 4 failed).
Product registration does not benefit from AI since it has been possible to fill out database connected forms since the last century without AI chatbots.
No email reply from Behringer/Music Tribe so there is no confidence that this problem will ever be solved.
Extremely poor customer service will motivate customers to buy products from other companies.
What has your experience been with the Behringer/Music Tribe AI chatbot?